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Return Eligibility
Our company accepts returns within 30 days from the date of purchase, as outlined in this policy.
This 30 day return or refund policy is applicable to all JMJ pieces, with the exception of bespoke, custom made, personalised or custom engraved jewellery and sale items. To be eligible for a return, items must be unused, in their original condition, and accompanied by proof of purchase.
For hygiene reasons, earrings are final sale, and do not qualify for our 30 day returns policy.
Initiating a Return
To initiate a return, please contact our customer service team at [email protected] to obtain a Return Authorization (RA) number. Once you have your RA number please return your product to: John Michael, 11 Wicklow Street, Dublin, D02 KD45, Rep. of Ireland
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
It is recommended to use a trackable shipping service and to retain proof of postage.
Condition of Returned Items
Returned items must be in their original packaging and include all original tags, labels, and accessories.
We reserve the right to reject returns that do not meet these conditions.
Refund Process
If your order is shipped back to us for refund, please allow 10-14 business days from when your return is delivered to us for your request to be processed. Once the returned items are received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to the original method of payment within a specified timeframe.
Late or missing refunds: If you haven’t received a refund yet, check your bank account again, then contact your credit card company. If you’ve done all of this and you still have not received your refund, please contact us at [email protected]
Sale items cannot be refunded.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please initiate a return as outlined in this policy and place a new order for the desired item.
Damaged or Incorrect Items
In the unlikely event that you received a damaged or incorrect item, please contact us immediately, and we will arrange a replacement or refund, including return shipping costs.
Non-Returnable Items
Certain items, such as earrings (for hygiene reasons), personalised or custom-made jewellery, may not be eligible for return. Please check the product description for details.
Lost or Damaged Returns
We are not responsible for lost or damaged returns during the shipping process. Please ensure proper packaging and use a reliable shipping service.
Refund Exceptions
Refunds may not cover the original shipping cost unless the return is due to an error on our part.
Changes to the Returns Policy
We reserve the right to modify this returns policy at any time. Any changes will be effective immediately upon posting on our website.
Contact Information
For inquiries or concerns related to returns, please contact our customer service team at [email protected]
By making a purchase with our company, you agree to and acknowledge our returns policy.
Need Help?
Contact us at [email protected] for questions related to refunds and returns.
Our Promise
Never cast, 100% handcrafted by our in-house experts.
Irish Craftsmanship
Creating unique one-off pieces that capture the imagination.
Beautifully Packaged
All our jewellery is packaged in beautiful gift boxes and sleeves.
Made With Love
Crafting jewellery that exceeds your expectations, is our passion.
I cannot recommend John Micheal enough. We had an amazing choosing our engagement ring. John was so helpful and an absolute gentleman to deal with. He was recommended to us and I am so thrilled we went there and picked the ring.
Nicola Fay
AMAZING work. Joyce is the best gem of all ! John Michaels craft skills are an experience in itself. Saw a video of him replicating the ring Napoleon gave to Josephine. This is THE place to get a unique engagement ring.
Nathan Merren
John is a master craftsman, great advice, and customer satisfaction is a priority for him. We are extremely happy with our rings, and would highly recommend him.
Liam Doyle
John Michael designed my engagement and wedding rings which I’m delighted with - my husband and I really enjoyed the experience. He is an excellent craftsman, a gentleman to deal with and we would highly recommend him.
Jillian Fitzpatrick
I have had John Michael make my jewellery many times over the last years and I have always been very happy with the service and the quality of my beautiful rings and earrings 👍