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Privacy Policy
Effective Date: [15/01/25]
At John Michael Jewellers, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information. It also outlines your rights under the General Data Protection Regulation (GDPR). By using our services, you agree to the terms outlined in this policy.
What Data Do We Collect?
We collect and process the following types of personal data:
- Personal Information: Name, email address, phone number, and billing/shipping address.
- Payment Details: Payment information processed securely via third-party providers.
- Website Usage Data: IP address, browser type, and browsing behaviour, collected through cookies and analytics tools.
How Do We Collect Your Data?
We collect your data directly when you:
- Register on our website or place an order for our products or services.
- Complete a customer survey or provide feedback via email or message boards.
- Use or view our website, which automatically collects data via cookies.
Additionally, we use Google Analytics (anonymised) to understand website usage trends.
How Do We Collect Your Data?
How Do We Use Your Data?
We process your personal data for the following purposes:
- To process your orders and deliver your purchases.
- To respond to your enquiries or requests.
- To send marketing communications (with your consent).
- To detect and prevent fraudulent transactions.
- To analyse website performance and improve user experience.
How Do We Collect Your Data?
Will We Share Your Data?
We may share your data with:
- Service Providers: Shipping companies, payment processors, and IT service providers.
- Credit Reference Agencies: To prevent fraudulent transactions.
- Advertising Partners: For personalised marketing purposes (via cookies).
We will never sell your personal data to third parties. All third-party processors comply with GDPR regulations.
How Do We Collect Your Data?
How Do We Store Your Data?
Your data is securely stored on a GDPR-compliant hosting platform located in Amsterdam, Netherlands. This platform adheres to strict data protection and encryption protocols to ensure your personal information remains secure.
We retain your data only for as long as necessary:
- Submitted Data: Retained for 6 months unless otherwise required by law.
- Order Records: Retained for tax and legal compliance purposes.
Once retention periods expire, your data will be permanently deleted from our systems.
Your GDPR Data Protection Rights
Under GDPR, you have the following rights:
- Right to Access: Request a copy of your personal data.
- Right to Rectification: Request corrections to inaccurate or incomplete data.
- Right to Erasure (“Right to Be Forgotten”): Request deletion of your data under specific circumstances.
- Right to Restrict Processing: Limit how your data is processed in certain situations.
- Right to Object: Object to the processing of your personal data, including for marketing purposes.
- Right to Data Portability: Request that we transfer your data to another organisation or directly to you.
To exercise any of these rights, please contact us at:
- Email: shop@johnmichael.ie
- Phone: +353 1 671 9910
- Address: 11 Wicklow Street, Dublin 2, Ireland
We will respond to your request within 30 days, as required by GDPR.
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.
Data Security
We implement strict security measures, including:
- SSL Encryption: Secures data during transmission.
- Regular Monitoring: Prevents unauthorised access and data breaches.
- PCI DSS Compliance: Ensures safe handling of payment information.
While we strive to protect your data, no method of transmission is completely secure. We advise you to take precautions when sharing sensitive information online.
Changes to This Privacy Policy
We regularly review our Privacy Policy to reflect changes in our practices or legal obligations. Any updates will be posted on this page, with the Effective Date updated accordingly.
How to Contact Us
If you have any questions about this Privacy Policy or wish to exercise your GDPR rights, please contact us:
- Email: shop@johnmichael.ie
- Phone: +353 1 671 9910
- Address: 11 Wicklow Street, Dublin 2, Ireland
Our Promise
We craft jewellery with quality & precision, ensuring satisfaction.
Irish Craftsmanship
Creating beautiful pieces that capture the imagination.
Beautifully Packaged
All our jewellery is packaged in beautiful gift boxes and sleeves.
Made With Love
Crafting jewellery that exceeds your expectations, is our passion.
I cannot recommend John Micheal enough. We had an amazing choosing our engagement ring. John was so helpful and an absolute gentleman to deal with. He was recommended to us and I am so thrilled we went there and picked the ring.
Nicola Fay
AMAZING work. Joyce is the best gem of all ! John Michaels craft skills are an experience in itself. Saw a video of him replicating the ring Napoleon gave to Josephine. This is THE place to get a unique engagement ring.
Nathan Merren
John is a master craftsman, great advice, and customer satisfaction is a priority for him. We are extremely happy with our rings, and would highly recommend him.
Liam Doyle
John Michael designed my engagement and wedding rings which I’m delighted with - my husband and I really enjoyed the experience. He is an excellent craftsman, a gentleman to deal with and we would highly recommend him.
Jillian Fitzpatrick
I have had John Michael make my jewellery many times over the last years and I have always been very happy with the service and the quality of my beautiful rings and earrings 👍
Wendy Dromgoole
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