Shipping and Delivery

Effective Date: [15/01/25]

At John Michael Jewellers, we are committed to ensuring a smooth ordering and shipping process for all our customers. By placing an order with us, you agree to the terms outlined in this policy.

Order Placement

All orders are subject to processing and acceptance.
Once your order is processed, it will be shipped via our trusted delivery partner, An Post.

You will receive an order confirmation email followed by a shipping confirmation once your package is dispatched.

Shipping Information

Shipping Costs:
- Shipping costs and estimated delivery times will be displayed during the checkout process.
Shipping Address:
- Orders are dispatched to the shipping address provided at checkout.
- It is the customer’s responsibility to ensure the address is accurate.

Tracking Your Order

Order Tracking:
- Once your order is dispatched, you will receive a shipping confirmation email with tracking information.
Updates from An Post:
- An Post provides regular updates on your shipment, including transit and expected delivery details.

Customer Responsibilities

Accurate Shipping Information:
- Please double-check your shipping details at checkout.
- We cannot replace or refund items sent to an incorrect address provided by the customer.
Delivery Monitoring:
- Monitor your tracking information and follow any instructions provided by An Post to ensure efficient delivery.
Delivery Window:

If unavailable during the advised delivery window, follow An Post’s instructions to manage delivery directly.

International Shipping

Delivery Costs & Times:
- International shipping costs and delivery times vary by destination and will be provided at checkout.
Customs Duties & Taxes:

Customers are responsible for any applicable customs duties or taxes associated with international shipments.

Lost or Damaged Shipments

If your shipment is lost or damaged, contact us promptly at shop@johnmichael.ie. Our team will assist in resolving the issue.

Returns Due to Non-Delivery

If a shipment is returned to us due to non-delivery (e.g., incorrect address):

Additional shipping charges may apply to resend the package.
Please ensure your address is correct to avoid delays or extra costs.

Force Majeure

We are not liable for delays or failures in delivery caused by events beyond our control, including but not limited to:

Natural disasters
Strikes
Transportation disruptions

In such cases, we will notify you and work to resolve the issue as quickly as possible.

Contact Us

For questions about shipping, orders, or delivery, please contact our customer service team:

Email: shop@johnmichael.ie
Phone: +353 1 671 9910
Address: 11 Wicklow Street, Dublin, D02 KD45, Ireland

By Placing an Order

By placing an order with John Michael Jewellers, you acknowledge and agree to the terms of this Shipping & Delivery Policy.

Our Promise

We craft jewellery with quality & precision, ensuring satisfaction.

Irish Craftsmanship

Creating beautiful pieces that capture the imagination.

Beautifully Packaged

All our jewellery is packaged in beautiful gift boxes and sleeves.

Made With Love

Crafting jewellery that exceeds your expectations, is our passion.

I cannot recommend John Micheal enough. We had an amazing choosing our engagement ring. John was so helpful and an absolute gentleman to deal with. He was recommended to us and I am so thrilled we went there and picked the ring.

Nicola Fay

AMAZING work. Joyce is the best gem of all ! John Michaels craft skills are an experience in itself. Saw a video of him replicating the ring Napoleon gave to Josephine. This is THE place to get a unique engagement ring.

Nathan Merren

John is a master craftsman, great advice, and customer satisfaction is a priority for him. We are extremely happy with our rings, and would highly recommend him.

Liam Doyle

John Michael designed my engagement and wedding rings which I’m delighted with - my husband and I really enjoyed the experience. He is an excellent craftsman, a gentleman to deal with and we would highly recommend him.

Jillian Fitzpatrick

I have had John Michael make my jewellery many times over the last years and I have always been very happy with the service and the quality of my beautiful rings and earrings 👍

Wendy Dromgoole

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