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Refund and Returns Policy
Effective Date: [15/01/25]
At John Michael Jewellers, we strive to make your shopping experience seamless. If you need to return an item, our clear and straightforward Returns Policy outlines everything you need to know.
Return Eligibility
We accept returns within 30 days of purchase under the following conditions:
- Items must be unused, in their original condition, and include proof of purchase.
- This returns policy applies to all John Michael Jewellers pieces, except for:
- Bespoke, custom-made, personalised, or custom-engraved jewellery.
- Sale items.
For hygiene reasons, earrings are non-returnable and do not qualify for our 30-day returns policy.
How to Initiate a Return
To initiate a return, contact our customer service team at info@johnmichael.ie to obtain a Return Authorisation (RA) number. Once you receive your RA number, return the item to:
John Michael Jewellers
11 Wicklow Street
Dublin, D02 KD45
Republic of Ireland
Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
- Use a trackable shipping service and retain proof of postage.
- John Michael Jewellers is not responsible for lost or damaged returns during transit.
Condition of Returned Items
To qualify for a return, items must:
- Be in their original packaging with all tags, labels, and accessories intact.
- Items failing to meet these conditions may be rejected.
Refund Process
- Allow 10-14 business days for your refund to be processed once your return is delivered and inspected.
- Refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit card provider.
Late or Missing Refunds:
If your refund has not been received:
- Check your bank account or contact your credit card provider.
- If you still require assistance, email us at shop@johnmichael.ie.
Note: Original shipping costs are non-refundable unless the return is due to an error or defective item.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please:
- Follow the returns process outlined above.
Place a new order for the desired item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us immediately at shop@johnmichael.ie. We will arrange a replacement or refund, including the cost of return shipping.
Non-Returnable Items
The following items cannot be returned:
- Earrings (due to hygiene reasons).
- Bespoke, custom-made, personalised, or custom-engraved jewellery.
Please check product descriptions for specific return restrictions.
Refund Exceptions
Refunds do not include original shipping costs unless the return is due to an error or a defective product.
Lost or Damaged Returns
John Michael Jewellers is not liable for returns lost or damaged during shipping. Please ensure proper packaging and use a reliable courier service.
Changes to This Returns Policy
We reserve the right to update or modify this Returns Policy at any time. Updates will take effect immediately upon being posted on our website.
Contact Us
If you have questions about our Returns Policy or need assistance, please contact us:
- Email: shop@johnmichael.ie
- Phone: +353 1 671 9910
- Address: 11 Wicklow Street, Dublin, D02 KD45, Ireland
By purchasing from John Michael Jewellers, you agree to the terms of this Returns Policy.
Need Help?
Contact us at shop@johnmichael.ie for questions related to refunds and returns.
Our Promise
We craft jewellery with quality & precision, ensuring satisfaction.
Irish Craftsmanship
Creating beautiful pieces that capture the imagination.
Beautifully Packaged
All our jewellery is packaged in beautiful gift boxes and sleeves.
Made With Love
Crafting jewellery that exceeds your expectations, is our passion.
I cannot recommend John Micheal enough. We had an amazing choosing our engagement ring. John was so helpful and an absolute gentleman to deal with. He was recommended to us and I am so thrilled we went there and picked the ring.
Nicola Fay
AMAZING work. Joyce is the best gem of all ! John Michaels craft skills are an experience in itself. Saw a video of him replicating the ring Napoleon gave to Josephine. This is THE place to get a unique engagement ring.
Nathan Merren
John is a master craftsman, great advice, and customer satisfaction is a priority for him. We are extremely happy with our rings, and would highly recommend him.
Liam Doyle
John Michael designed my engagement and wedding rings which I’m delighted with - my husband and I really enjoyed the experience. He is an excellent craftsman, a gentleman to deal with and we would highly recommend him.
Jillian Fitzpatrick
I have had John Michael make my jewellery many times over the last years and I have always been very happy with the service and the quality of my beautiful rings and earrings 👍
Wendy Dromgoole
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