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Order Placement
All orders placed with our company are subject to processing and acceptance.
Once your order has been processed, it will be shipped through our trusted delivery partner, An Post.
Shipping Information
Shipping costs and estimated delivery times are provided during the checkout process.
Orders are dispatched to the shipping address provided during the order placement.
Tracking my order
Our shipping partner, An Post, provides a tracking service for all shipped orders.
Upon dispatch, customers will receive a shipping confirmation email containing relevant tracking information.
Delivery Updates from An Post
Once the order has entered An Post’s transit system, customers will receive further updates directly from An Post regarding the shipment and expected delivery.
Customer Responsibilities
Customers are responsible for providing accurate shipping information during the order placement.
Double check you have entered the correct address at the checkout as we cannot replace or refund products that have been sent to the wrong address.
It is important to monitor tracking information and follow any instructions provided by An Post for efficient delivery.
Delivery Window
If customers anticipate being unavailable during An Post’s advised delivery window, it is recommended to follow An Post’s instructions to manage delivery directly.
International Shipping
For orders placed from outside Ireland, international shipping costs and delivery times may vary.
Customers are responsible for any applicable customs duties or taxes associated with international shipments.
Lost or Damaged Shipments
In the event of a lost or damaged shipment, customers should contact our customer service team promptly for assistance by email at [email protected]
Returns Due to Non-Delivery
If a shipment is returned due to non-delivery (e.g., incorrect address), additional shipping charges may apply for resending the package.
Force Majeure
We are not liable for delays or failures in delivery caused by circumstances beyond our control, such as natural disasters, strikes, or other force majeure events.
How to contact us
If you have any questions about Our Company’s shipping or deliveries please do not hesitate to contact us.
Email us at [email protected]
Call us: (01) 671 9910
Or write to us at 11 Wicklow Street, D2, Ireland
By placing an order with our company, you acknowledge and agree to these delivery terms.
Our Promise
Never cast, 100% handcrafted by our in-house experts.
Irish Craftsmanship
Creating unique one-off pieces that capture the imagination.
Beautifully Packaged
All our jewellery is packaged in beautiful gift boxes and sleeves.
Made With Love
Crafting jewellery that exceeds your expectations, is our passion.
I cannot recommend John Micheal enough. We had an amazing choosing our engagement ring. John was so helpful and an absolute gentleman to deal with. He was recommended to us and I am so thrilled we went there and picked the ring.
Nicola Fay
AMAZING work. Joyce is the best gem of all ! John Michaels craft skills are an experience in itself. Saw a video of him replicating the ring Napoleon gave to Josephine. This is THE place to get a unique engagement ring.
Nathan Merren
John is a master craftsman, great advice, and customer satisfaction is a priority for him. We are extremely happy with our rings, and would highly recommend him.
Liam Doyle
John Michael designed my engagement and wedding rings which I’m delighted with - my husband and I really enjoyed the experience. He is an excellent craftsman, a gentleman to deal with and we would highly recommend him.
Jillian Fitzpatrick
I have had John Michael make my jewellery many times over the last years and I have always been very happy with the service and the quality of my beautiful rings and earrings 👍