Order Placement
All orders placed with our company are subject to processing and acceptance.
Once your order has been processed, it will be shipped through our trusted delivery partner, An Post.
Shipping Information
Shipping costs and estimated delivery times are provided during the checkout process.
Orders are dispatched to the shipping address provided during the order placement.
Tracking my order
Our shipping partner, An Post, provides a tracking service for all shipped orders.
Upon dispatch, customers will receive a shipping confirmation email containing relevant tracking information.
Delivery Updates from An Post
Once the order has entered An Post’s transit system, customers will receive further updates directly from An Post regarding the shipment and expected delivery.
Customer Responsibilities
Customers are responsible for providing accurate shipping information during the order placement.
Double check you have entered the correct address at the checkout as we cannot replace or refund products that have been sent to the wrong address.
It is important to monitor tracking information and follow any instructions provided by An Post for efficient delivery.
Delivery Window
If customers anticipate being unavailable during An Post’s advised delivery window, it is recommended to follow An Post’s instructions to manage delivery directly.
International Shipping
For orders placed from outside Ireland, international shipping costs and delivery times may vary.
Customers are responsible for any applicable customs duties or taxes associated with international shipments.
Lost or Damaged Shipments
In the event of a lost or damaged shipment, customers should contact our customer service team promptly for assistance by email at [email protected]
Returns Due to Non-Delivery
If a shipment is returned due to non-delivery (e.g., incorrect address), additional shipping charges may apply for resending the package.
Force Majeure
We are not liable for delays or failures in delivery caused by circumstances beyond our control, such as natural disasters, strikes, or other force majeure events.
How to contact us
If you have any questions about Our Company’s shipping or deliveries please do not hesitate to contact us.
Email us at [email protected]
Call us: (01) 671 9910
Or write to us at 11 Wicklow Street, D2, Ireland
![Our Promise](https://johnmichael.ie/wp-content/uploads/2024/07/john-michael-jewellers-our-promise.webp)
Our Promise
Never cast, 100% handcrafted by our in-house experts.
![Irish Craftsmanship](https://johnmichael.ie/wp-content/uploads/2024/07/john-michael-jewellers-irish-craftsmen.webp)
Irish Craftsmanship
Creating unique one-off pieces that capture the imagination.
![Beautifully Packaged](https://johnmichael.ie/wp-content/uploads/2024/07/beautiful-packaging.webp)
Beautifully Packaged
All our jewellery is packaged in beautiful gift boxes and sleeves.
![Made With Love](https://johnmichael.ie/wp-content/uploads/2024/07/john-michael-jewellers-made-with-love.webp)
Made With Love
Crafting jewellery that exceeds your expectations, is our passion.